Privacy policy
Snan Soaps (“we”, “our”, “us”) operates the website www.snansoaps.com (“Website”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our Website.
By using our Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you interact with our Website:
Personal Details: Name, email address, phone number, billing/shipping address.
Payment Information: Processed securely via Razorpay. We do not store credit/debit card details.
Order Information: Products purchased, order history, preferences.
Account Information: If you create an account, we may collect usernames, passwords, and related details.
Technical Data: IP address, browser type, device details, cookies, pixels, and browsing behavior.
Marketing Data: Newsletter sign-ups, ad interactions (Google Analytics, Meta Ads, email campaigns).
SMS/WhatsApp Alerts (if opted-in): Updates, promotions, or order notifications. Carrier charges may apply.
2. How We Use Your Information
We use your data for the following purposes:
To process and deliver your orders.
To communicate order updates, promotions, and offers (if opted-in).
To send newsletters and marketing communications.
To improve our Website, products, and services.
To conduct analytics, advertising, and personalization (Google Analytics, Meta Ads).
To comply with legal and regulatory requirements.
3. Sharing of Information
We do not sell or rent your personal information. We may share data only with:
Payment Partner: Razorpay, for secure payment processing.
Logistics Partner: Shiprocket and associated courier services to deliver your orders.
Marketing & Analytics Tools: Google Analytics, Meta Ads, and email platforms.
Third Parties in Business Transactions: In case of a merger, acquisition, or sale of assets, customer data may be transferred.
Legal Authorities: If required by applicable law.
4. Third-Party Links
Our Website may include links to third-party websites. Once you leave our site, our Privacy Policy no longer applies, and we encourage you to read the privacy policies of those websites.
5. Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to:
Improve browsing experience and remember preferences.
Track site usage and performance.
Deliver relevant advertisements and personalized offers.
You can disable cookies in your browser, though some features may not function properly.
6. Children’s Privacy
Our Website is not intended for children under 13 years of age. We do not knowingly collect personal data from children. If we become aware that a child has shared personal data, we will delete it promptly.
7. Your Rights
You have the right to:
Access the personal information we hold about you.
Request correction or deletion of your information.
Withdraw consent to marketing communications at any time.
Opt out of cookies and tracking technologies.
Request data portability (transfer of your information).
Restrict or object to certain processing activities.
File a complaint with us or escalate to a data protection authority if unsatisfied.
To exercise your rights, email us at info.snansoaps@gmail.com. For your protection, we may need to verify your identity before fulfilling your request.
8. Data Security & Retention
We use SSL encryption and industry-standard safeguards to protect your data.
Payments are processed securely by Razorpay; we do not store sensitive card details.
While we implement strong security practices, no system is 100% secure.
We retain your personal data only as long as necessary for business, legal, or regulatory purposes.
9. International Data Transfers
Some of our partners (e.g., Google, Meta) may process your data outside India. We ensure such transfers comply with applicable laws and standard contractual safeguards.
10. Legal Compliance
This Privacy Policy complies with the Information Technology Act, 2000 and relevant Indian rules.
If we expand internationally, we will ensure compliance with GDPR (EU) and CCPA (California).
11. Updates to This Policy
We may update this Privacy Policy from time to time. We encourage you to review this policy periodically.
12. Contact Us
For questions, concerns, or to exercise your rights:
Email: support@snansoaps.com
Phone: +91 78598 46325
Website: www.snansoaps.com